Contact Us/Complaints/Comments

How to submit a complaint

To file a complaint,  Click Here

For customer service and bus schedule information:

Call: 661-869-2GET (2438) or Email Us Here

Customer Service Hours:

Mon. – Fri. – 6:00 A.M. – 10:00 P.M.
Sat. – Sun. – 6:30 A.M. – 7:15 P.M.


GET Administration Office:

1830 Golden State Avenue
Bakersfield, Ca 93301

Administration Office Hours:
8 A.M. to 5:30 P.M. Monday through Thursday
Closed every other Friday
Open 8 A.M. to 5 P.M. the other Friday

The Administration office will be closed the following Fridays this year:  

January 1st, January 15th, January 29th
February 12th, February 26th
March 11th, March 25th
April 8th, April 22nd
May 6th, May 20th
June 3rd, June 17th
July 1st, July 15th, July 29th
August 12th, August 26th
September 9th, September 23rd
October 7th, October 21st
November 4th, November 18th
December 2nd, December 16th, December 30th

Title VI and ADA Public Notification

Title VI Complaint Form English

Golden Empire Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended (*Title VI*) and by the Americans with Disabilities Act (ADA) of 1990, as amended.

In order to request additional information on the District’s nondiscrimination obligations, please call Golden Empire Transit at 661-324-9874 or write to: 1830 Golden State Avenue, Bakersfield, CA 93301.

If you believe you have been subjected to discrimination under Title VI or the ADA, you may file a written complaint.  Please address your complaint to:

Chief Executive Officer
Golden Empire Transit
1830 Golden State Avenue
Bakersfield, CA 93301

If you are unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Chief Executive Officer at 661-324-9874.  Web site:

Notificación pública del Título VI

Title VI Complaint Form en Espanol

Golden Empire Transit es cometido a asegurar que no persona es excluida de la participación en, ni negado los beneficios de sus servicios por la raza, el color ni el origen nacional como protegido por el Título VI del Acto Civil de Derechos de 1964, como enmendado (*el Título VI*) y por el Acto de Americanos con Discapacidades (ADA) de 1990, como enmendado.

Para solicitar información adicional en las obligaciones de no discriminación de Distrito, por favor llame al 661-324-9874 o escriba a: 1830 Golden State Avenue, Bakersfield, CA 93301.

Si usted cree que usted ha sido sujeto a la discriminación bajo el Título VI o el Acto ADA, usted puede archivar una queja escrita. Diriga por favor su queja a:

Chief Executive Officer
Golden Empire Transit
1830 Golden State Avenue
Bakersfield, CA 93301

Si usted no puede proporcionar una declaración escrita, una queja verbal de la discriminación puede ser hecha al Chief Executive Officer en 661-324-9874.

sitio web: