Table of Contents
Customer Service & Bus Schedule
Customer Code of Conduct Policy
How to plan your trip
Quick steps for a smooth ride
Holiday Schedule
Lost and Found
Airport Transportation
Kern Regional Transit (KRT) Bus Information
Senior and Special Riders - Asked to Show Identification

Customer Service & Bus Schedule
If you are unable to locate the information you need on the website, call (661) 869-2GET for customer service and bus schedule information,
Monday through Friday from 6 a.m. to 10 p.m. and on Saturday
and Sunday from 6:30 a.m. to 7:15 p.m.  Se habla español.

Customer Code of Conduct Policy

It is the policy of Golden Empire Transit District (GET) to help ensure the safety, security, comfort and convenience of all those who use our services. GET has established the following passenger conduct regulations to ensure that any one person may not adversely affect others using the system or operating the GET transportation system.

Prohibited Conduct and Enforcement.
A person is prohibited from committing the following acts on a GET vehicle, GET facility, or GET property unless otherwise specified in this Section:

• Smoke or expel the residue of any tobacco product including chewing tobacco on a GET vehicle;
• Consume any alcoholic beverage or possess an open container of any alcoholic beverage on a GET bus;
• Eating on a GET bus;
• Engage in disruptive, disturbing behavior including: loud conversation, profanity or rude insults, or operating any electronic device used for sound without an earphone(s);
• Take any animal onto a vehicle unless the animal's purpose is to assist a person with a disability, or unless the animal is in training to assist a person with a disability, or unless the animal is secured in a container sufficient to contain the animal.
• Carry or possess any illegal weapon;
• Possess or transport any flammable liquid, combustible material or other dangerous substance such as gasoline, kerosene or propane;
• Litter;
• Vandalize the vehicle or property by writing, marking, scribbling, defacing or causing destruction to the vehicle or property in any manner;
• Beg or solicit by forcing yourself upon another person;
• Spitting, urinating, defecating or exposing one's anus or genitals;
• Possess, use or sell any controlled substance;
• Ride a GET vehicle without evidence that the proper fare has been paid;
• Unauthorized presence on a GET vehicle, GET facility, or GET property after hours of operation;
• Unauthorized use of a GET facility or GET property for non-transportation related purposes;
• Interfering with the operation of a GET vehicle.

Any person who violates one or more of these regulations may be warned and/or ordered to leave the GET vehicle, GET facility, or GET property immediately by a GET Supervisor. Situations where a person refuses to leave a GET vehicle, GET facility or GET property after being ordered to do so may be handled by Bakersfield Police or other appropriate law enforcement agencies.

This policy does not seek to limit or conflict with any federal, state, or local law or ordinance; or to prevent any law enforcement agency or entity from taking any lawful action against any person on a GET vehicle, GET facility, or GET property.

How to plan your trip

• Start by finding your destination on the System Map located in the middle of the book.
  
• Next, find the starting point where you will board the bus.
  
• Decide which route or routes you need to take. 
  
• Some trips require more than one bus, which means you will need to transfer from one bus to another. If you will need to transfer, find the intersection of the two routes. This is where you will exit the first bus and board the second.
  
• Check the schedule to determine what time you need to arrive at your bus stop. The buses travel through the schedule from left to right.
  
• Choose the timetable section that refers to the direction you will be traveling, for example Route 2- Oildale/Northbound.
  
• The timetable shows when the bus arrives at timepoints along the route. Timepoints are bus stops at major intersections listed on the timetable.
  
• Bus departure times are listed below each timepoint.  For bus stops located between timepoints, use the departure time before your bus stop.  Note: departure times highlighted in the timetable do not run on weekends.
  
• Watch for special notes that sometimes appear on the bottom of the schedule. Hint: they are usually marked with an asterisk (*).

Quick steps for a smooth ride

• Arrive at the bus stop early.
  
• Stand at the bus stop so the driver can see you.
  
• Have exact change or your bus pass ready (drivers do not carry any change).
  
• If required, have your ID available when you board.
  
• Have strollers folded and ready to carry on board.
  
• Throw away crushable cups or trash before you board.
  
• Drinks are allowed in spill proof, non-crushable cups only.
  
• Eating is not permitted on the bus.
  
• Smoking is not permitted on the bus.
  
• Earphones must be used with radios or personal stereos.
  
• Front seats are reserved for senior citizens and persons with disabilities.
  
• Except for service or guide dogs, pets are only allowed on the bus if they are placed in an enclosed animal carrier.
  
• The use of obscenities, fighting and unruliness is not permitted on the bus.
  
• Shirts and shoes are required.

Holiday Operating Schedule
Saturday schedule is operated on the following holidays:
Christmas Eve
Memorial Day
Independence Day
Labor Day

Regular weekday schedule is maintained on the following holidays:
President’s Day
Columbus Day
Veteran’s Day

GET does not operate on the following holidays:
Thanksgiving Day
Christmas Day
New Year’s Day
Easter Sunday

Lost and Found
If you leave an item on the bus, call (661) 869-2GET as soon as possible to report it. Lost items can be picked up at 1830 Golden State Avenue. Golden Empire Transit District is not responsible for items left on the bus or for found items stored more than 14 days.

Airport Transportation
William Thomas Terminal
GET offers transportation between the GET Downtown Transit Center and the William Thomas Airport Terminal. Service is provided during GET’s regular operating hours. To use this service, customers must call for a reservation at least 24 hours in advance, but not more than 14 days in advance. Customers pay the regular bus fare.  Customers must have exact fare. To make reservations, please call (661)869-6363.

Meadows Field Terminal
Passengers going to the Meadows Field Terminal should take the regularly scheduled Route 3. Passengers MUST ask the driver to stop at the Terminal. Customers at the Terminal needing transportation can call (661) 869-6305 to have the Route 3 pick them up during regular bus hours – 6:30 AM to 6:45 PM.

Kern Regional Transit (KRT) Bus Schedule Phone Numbers
Kern Regional Transit provides bus service to the outlying Kern County area and stops at GET’s Downtown Transit Center.
Call (800) 560-1733 for customer service, fares and bus schedule information. From the East Kern County area call (800) 323-2396.  For Dial-A-Ride reservations and pick-up requests call (800) 881-5787. Se habla Espanol.

Flash Passes Must Be Punched First Time They Are Used

All GET Flash Passes must be punched by a coach operator the first time they are used in order to activate the pass. After the pass is punched once, no additional punches are required.

Senior and Special Riders Asked to Show Identification
All customers using a Senior/Special discounted pass or paying a discounted cash fare, are asked to show proper identification each time they board a bus. Customers 65 and older and customers with a certified disability are eligible for discount fares. Any of the following items will be accepted as proof of age or disability: A valid GET Senior ID card, California DMV ID card, Medicare Card or GET Special Rider ID card. Call (661) 324-9874 to learn more about obtaining a GET Senior or Special Rider ID card.