1. What is GET-A-Lift?
GET-A-Lift (GAL) paratransit service is for eligible riders who have a disability that prevents them from making some or all of their trips on fixed route buses. GAL offers a shared-ride, curb-to-curb (origin-to-destination) service which operates in the same areas and during the same days and hours as the fixed route bus system.
2. Who can use GET-A-Lift?
- Customers must complete the application process and be certified as eligible before scheduling any Paratransit rides.
- Paratransit service is only available to people who have a physical and/or mental disability that prevents them from functionally using GET fixed route buses for some or all of their rides.
- Children under six (6) years of age will be considered for Paratransit eligibility based on the functional ability of both the accompanying adult and child (as a team) to use fixed route bus service. When an eligible child is traveling with an adult (who is serving as a personal care attendant), a fare must be paid for the child and the adult attendant rides free.
- Visitors who are eligible through another transit agency can ride the GAL paratransit service up to 21 days a year before being required to be locally certified.
- Many GAL Paratransit riders find that the fixed route bus is a preferred choice for some rides. This choice does not affect your Paratransit eligibility.
People who are determined to be eligible for Paratransit Service are assigned an eligibility category that is consistent with their ability to use the fixed route bus service. Categories are:
Unconditional, if the applicant is determined to be unable to ever independently use the fixed route bus service, even with training. Temporary, if the applicant is unable to use the fixed route bus service for a limited period of time.
Transitional, if the applicant is determined to be able to learn to use the fixed route bus service with training.
Conditional, if the applicant can use the fixed route bus service sometimes, but may require
Paratransit Service in special circumstances when the interaction of the individual’s disability and the environment, or a special circumstance creates a barrier for safe, independent use of the fixed route bus service for a particular trip.
Examples of conditional eligibility include people with extreme fatigue after dialysis, or a bus stop which requires a person who is blind to negotiate a dangerous pedestrian area, like a large open parking lot with no reference points.
3. What type of service does GAL offer?
General Purpose trips are offered to customers who take trips for purposes such as medical appointments, shopping or recreation. Reservations can be scheduled between the hours of 8:00 a.m. and 5:00 p.m., seven days a week by calling (661)869-6363.
Trips must be limited to the GET District boundaries, which includes the greater Bakersfield Metropolitan area.
4. Are there restrictions for mobility devices?
Not all wheelchairs and mobility aids will fit on a bus or train. While the accessibility standards for buses are designed to accommodate the majority of power and manual wheelchairs and mobility aids, there will be some that are too large or heavy to fit.
GET-A-Lift will carry a wheelchair and occupant if the lift and the vehicle can physically accommodate them, can be boarded and de-boarded safely, and do not block the aisles, unless doing so is inconsistent with legitimate safety requirements.
5. How do you apply for GET-A-Lift?
Applications are available at GET’s District office. You may also request an application be sent to your home by calling our District office at (661) 869-6347 or you can download a GET-A-Lift Application (pdf). When you have completed the application contact the GET District office to schedule your in-person functional assessment.
When you have concluded the in-person functional assessment, a GET official will review it and determine eligibility within 21 days. You will be notified of the decision in writing or another appropriate format. An ID card will be sent to you in the mail if you are approved. If you are denied certification, you will be notified of the reasons and of the procedure to appeal. You will have 60 days, from the date of your notification, to file an appeal.
6. When is GET-A-Lift available?
GAL operates seven days a week. Monday through Friday trips can be made as early as 5:30A a.m. or as late as 11:28PM p.m. Saturday and Sunday trips can be made as early as 6:30 a.m. or as late as 7:40 p.m. and holidays as early as 6:42 a.m. or as late as 7:26 p.m.
GET-A-Lift operates every day except Thanksgiving and Christmas; operating on a holiday schedule on the following holidays:
New Year’s Day
7. Is there a cost to ride GET-A-Lift?
Yes, all riders must pay a fare to ride GAL. There is a fare for each trip, as fares change from time-to-time, contact us for the latest fare rates. Drivers DO NOT have the ability to provide change, passengers must have the exact fare or purchase a 10-Trip Voucher Book at our administrative office or from drivers.
8. No Show Policy
When someone no shows or late cancels a scheduled ride, it is very expensive and takes away the opportunity that a ride could have been scheduled for someone else. Riders may have their service suspended when they have a behavior pattern of either not being ready or simply not showing up to take their scheduled ride.
What is a No Show?
A “No Show” is when you schedule a Paratransit ride but then you:
- Call GAL and cancel the ride too close to your pick-up time (less than 1 hour).
- Are not ready to board the bus within five minutes of arrival, delaying a prompt departure.
- Do not come out to board the bus and take your scheduled ride.
- Delay the departure of the bus by not getting off the bus.
- Delay the bus’s departure when you cannot be left unattended and no one is at the drop off location to receive you.
Review GET-A-Lift Riders’ Guide for additional detail on our No-Show Policy and how a rider’s service may be suspended.