CUSTOMER FAQ

 

Do wheelchairs have the right to board first?

Passengers in wheelchairs do not have priority. However, it is easier to board the passenger in the wheelchair first to secure her or him in the seating area. This action takes all of the Operator’s focus to ensure the passenger’s safety. Once the operator has completed the 4 point tie-down on the wheelchair, the operator will then return to the driver’s seat to monitor the fare box.

 

Will all sizes of wheelchairs fit on the bus?

Not all wheelchairs and mobility aids will fit on a bus. While the accessibility standards for buses are designed to accommodate the majority of power and manual wheelchairs and mobility aids, there will be some that are too large or heavy to fit.

GET buses will carry a wheelchair and occupant if the lift and the vehicle can physically accommodate both, the occupant and wheelchair can be boarded and de-boarded safely, and do not block the aisles, unless doing so is inconsistent with legitimate safety requirements.

Detours

Detour: The safest route around something.

If the bus stop is obstructed, the operator will stop at the bus stop prior to the obstructed stop or at the next safest location. (Upon Supervisor’s approval)

If the bus is completely detoured away from the passenger’s bus stop, the operator can make a courtesy stop once the operator has been notified by the passenger that he or she wishes to exit the bus. Be sure to check the service alert section for up-to-the-minute reports on detours.

How do I get bus information?

Bus route information can be obtained via our website at www.getbus.org. Simply use the Trip Planner on our home page.

Bus Schedules containing all route and schedule information may be obtained at the downtown transit center, and main office at 1830 Golden State Ave, Bakersfield, CA 93301.

If you need further information about routes and schedules, please call 869-2GET (2438). This number is staffed Monday thru Friday, 8 a.m. to 5 p.m.